John M & June A. | Stockton, CA
…When (the technician) arrived – right on time – he listened to the endless futile history of failed repairs from other heating companies, rolled up his sleeves and dove right into the unit; he discovered the problem in a matter of minutes and had it up and running right away. Seems the unit had been assembled improperly and none of the other repairmen had seen the problem, but Ray nailed it immediately. The heater has performed flawlessly ever since, our home is actually cozy for the first time in eighteen months and the price was excellent – we were willing to install a whole new unit because of our frustration, but thanks to your company, we didn’t even have to spend a penny on parts.